Space is limited, and reservations are highly recommended. However, parking is FREE if you purchase aDollywood Gold or Diamond Season Pass.*. Temperature checks will no longer be required before entry for the public and employees, but people will still have to do self-assessment health screenings before entering the park. Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts. If you continue to have issues, let us know and we'll investigate for you. But, the magnitude of these impacts has varied a lot between countries - some have been very successful in . Please stop by Guest Services to pick up your raincheck before you leave the park. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones are not tall enough to ride. Dollywood is granting those on a case by case . COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. The company's 160-acre Dollywood theme park and 35-acre Dollywood's Splash Country water park reopened to the public on Wednesday. Subscribe to our newsletter, special offers and promotional emails. Delta Air Lines has updated its policies for workers who get sick with the coronavirus, soon after the Centers for Disease Control and Prevention shortened its recommended isolation . The Dollywood Emporium, Gazebo Gifts, Mine Shaft, Ranger Supplies, Temple's Mercantile and Hillside General Store have an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy. Free parking applies for visits after Gold or Diamond Season Passes are purchased. Proper attire is required at the Properties at all times. 28 August 2020. Ride Wait Times are visible once you are on property at Dollywood. Over the last 30 season . Yes. *Initial parking fee is non-refundable for Gold and Diamond Season Passholders. Due to the disruption caused by [COVID-19, the recent earthquake, extended power outages, etc. The Oxford COVID-19 Government Response Tracker (OxCGRT) plans to stop updating its global database on policy responses to COVID-19 at the end of 2022. There is no need to call with changes to park admission only reservations until your count is final. The Robert F. Thomas Chapel was shored up in spots, received a new cedar-shingle roof and had its entrance/exit ramp widened. Top Chinese officials and medical experts had been quietly formulating plans over the preceding weeks to dismantle President Xi Jinping's zero-COVID strategy and gradually reopen the . Children can ride if they meet the minimum height requirement established by the rides manufacturer to ensure Guest safety. Dollywood has temporarily laid off 630 workers during the COVID-19 pandemic. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. If events, flights or other travel services such as cruises are cancelled, the ACCC expects refunds or other remedy such as a credit note or voucher will be offered . Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. Guests must only use designated entrances and exits and only during operating hours of the Property. Proof of rabies and Bordetella are required at check in. 2. On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Limited Park Capacity, Advanced Reservations Required. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. At Dollywood's Splash Country, look for Centralized Measuring on the left before you cross the first bridge. If the linked pass is NOT eligible for renewal, the pass will not be selectable on the Link Passes page. At this time, masking is optional for employees and guests, regardless of vaccination status.The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. If the park experiences rain for more than one hour on the day of your visit, we will gladly give you a raincheck to return another day. If you visit Dollywood on Sunday, join us for our non-denominational morning worship service at 11:30 a.m. each Sunday in the Robert F. Thomas Chapellocated in the Craftsman's Valley. This is by far the most important change of 2020, one that necessitates more planning on guests' end. Yes. If the pass associated with your account is NOT eligible for renewal pricing and the pass has been voided, you will see the "Don't Renew This Pass" checked and that pass cannot be renewed. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Once the group returns, the adults will swap places with each other. Groups refunds will be given in the same manner that payment was made. Rain checks will be valid for one-day admission on any operating day in the current operating season. In particular, for most consumer contracts, the CMA would expect a consumer to be offered a full refund where: a business has cancelled a contract without providing any of the promised goods or . More about Returns. Watch where you are walking. Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error, Step 2: On that same page, select "+Add Pass" to re-link that pass. Lost and Found opens one hour after park opening and closes when all guests are out of the park. Masks will still be required in indoor areas. During these times we invite you to visit indoor attractions, shops or restaurants until the severe weather passes. Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. Excused Murdaugh juror left a dozen eggs in jury room. Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. Refrain from fighting, horseplay, taunting or threatening remarks & gestures. Passholders are required to have aMy Dollywood Accountwhen purchasing online. Returns and refunds are a part of doing business online. On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT. Dollywood: Best part was leaving with a full refund - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. The park is only allowed at half capacity. DollywoodDollywood staffs three Safety/First Aid Officesone in the Jukebox Junction area near the Pines Theater, one in Wilderness Pass near River Battle and another in the Village area near the train crossingwith medical personnel on duty at all times during park hours. Unescorted children will not be admitted to Dollywood. Disability license plate or hang tag must be visible. Also, the name on the photo ID must match the name on the credit card. PIGEON FORGE, Tenn. (WATE) Season passholders were the first guests to experience Dollywood on its delayed opening day Monday due to the COVID-19 pandemic. Dollywood is happy to publish wait times for its most popular rides so you can spend less time in line and more time creating memories. Heres a list of the most-commonly asked questions", "Its a valid question. More information can be found at the link below. Social distancing. Our operating days and hours vary; please check our Calendar. Due to the nature of some attractions, service animals may not be permitted to ride or enter certain attractions. Otherwise, your groups refund will be adjusted accordingly. If it has been 4 or more years, you must purchase a new season pass. As Covid rages on, Australia's live arts industry is once again in a precarious spot. PIGEON FORGE, Tenn. (WATE) Dollywood adjusted its COVID-19 safety protocols for park visitors this week after changes in guidance from the Centers for Disease Control and Prevention. Please contact our office at (888) 428-6789 to change your visit date. Final counts on reservations that include Dolly Parton's Stampede/Pirates Voyage tickets as well as reserved/catered group meals are due 2 weeks in advance. The moment we've all been waiting for has finally arrived: Dollywood is officially open for 2021. Financial Assistance for Food, Housing, and Bills. Dolly Parton's Dollywood Parks and Resorts announced Wednesday that it will reopen its properties . If you have received an email or phone call from our team regarding entitlements in your online account, you will find those entitlements under your order History within your online account. Passholders are required to have aMy Dollywood Accountwhen purchasing online. There are certain items that must be returned . Dollywood is proud to offer dozens of shows and entertainment options throughout the season. A completed & signed copy of your TN Tax Exempt Certificate or 501 (c) (3) determination letter must be presented with each payment. Please keep your parking lot receipt to re-enter the toll booths. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS OF SALE. Through the end of the year, Dollywood will refund tickets for guests who need to cancel or delay their trips because of contracting COVID-19. According to the companys website,on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. Youll receive a card indicating the time your item(s) will be ready. While you are with us, you are expected to comply with the following*: Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. Plus, learn more about TimeSaver and how you can enjoy More Time, Less Wait! Children can ride if they meet both the minimum height requirement and additional rider requirements as established by the ride's manufacturer to ensure Guest safety. Recommended experiences in and around Pigeon Forge. Commercial photography, videotaping, and recording of any kind is prohibited. For your convenience you may have your hand stamped at the exit. Dollywood reopened on Friday for its 36th season . . *Please note: Doggywood can only accommodate dogs. Check the Status of Your Refund. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. Andrea Romano. Rain Checks are distributed at any ticket window and are valid until the end of the season. Masks will still be required in indoor areas,inticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. For the safety of our Guests, children must be 13 years old or older to enter without an adult. Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait! We are unable to make exceptions. Dollywood: Consistent Covid Policy please - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. There were also multiple markings on the floor regarding safe distances. Lost and Found opens one hour after park opening and closes when all guests are out of the park. Use designated walkways throughout the park. However, our TimeSaver Pass is offered for an additional fee which can help you save time by avoiding long lines. As unprecedented protests against China's zero-COVID policies escalated in November, Li Qiang, the man recently elevated to No.2 on the ruling Communist Party's Politburo Standing Committee, seized the moment. Pets are not permitted. That is a common issue that we have seen. If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. These Terms are subject to change by Herschend without prior notice at any time, in our sole discretion. On Feb. 26, StubHub's general counsel was hailing the company's . It's also a good idea to provide easily recognizable identification for your stroller. Family restrooms featuring their own private entrance are located in Country Fair, Owens Farm, Wilderness Pass and Showstreet. The home improvement chain has extended its standard 90-day return policy to 180 days from the date of purchase on most new and unopened merchandise. Whether you rent or own, check for signs identifying designated stroller parking areas at each venue or attraction. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. You can find your Pass ID as well as your barcode in your online account, too.Option #1: Passes moduleOn your Account Overview page, click/tap on each pass to expand and see that pass's details. A Dollywood Host will provide you with detailed information about our rider requirements to help you make well-informed decisions to safely, comfortably and conveniently experience our rides. Your child will be measured by a Dollywood Host and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. Recreational devices with wheels, such as skateboards, hover boards, balance boards, scooters, inline skates or shoes with built-in wheels. For instance, in the spring, Thursdays are less crowded. View job description, responsibilities and qualifications. "I polled our Contact Center hosts who take guest calls to put together a helpful Q&A for you. Any other items that Property personnel determines, in its discretion, to be suspicious or potentially harmful, unsafe or disruptive. Weapons and alcoholic beverages are not permitted on Dollywood Property. We cannot honor out of state tax exempt forms. Visa, MasterCard, Discover, American Express, organizational checks & cash. Smoky Mountain Cabin guests can also park for FREE. Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. Every season brings new experiences! The University has been open throughout the pandemic, even while much of the work has been done remotely. VisitDollywood's page,Dollywood's Splash Country pageorDollywood's Destination Map. Airbnb . Park Hours Sign In | Register Search. BY MAKING A PURCHASE OF AN ITEM FROM HERSCHEND (EACH, AN "ORDER"), YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS OF SALE. Our group reservation number is865-428-9890. Review tags are currently only available for English language reviews. This length of time in line with no one being reminded to wear a mask was not acceptable. These Terms of Sale (these "Terms") apply to the purchase and sale of tickets, passes, season passes, parking passes, products and services (each, an "Item") by you (or by another on your behalf from Herschend Entertainment Company, LLC d/b/a Herschend Family Entertainment or its subsidiaries (referred to . Other times". Changes to reservations that involve a reserved group meal, Dolly Parton's Stampede and/or Pirates Voyage must be made at least 2 weeks prior to your scheduled visit date. Taking advantage of our Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. We do not accept partial payments or deposits. (Ihor Reshetniak/iStock/Getty Images) In the year since COVID-19 forced most colleges and universities to shut their physical campuses, lawyers have filed more than 300 cases on behalf of students and parents demanding refunds of tuition for educations they deemed to be either substandard or not what they were promised. The park wqs decorated great and we had a great time. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. . Doggywood is located adjacent to Guest Services at Dollywoods Front Gate.