Re: Take a person off a jet2 holiday. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid for the holiday, except for any amendment fees. In accordance withJet2.comsTerms and Conditions, please be advised that you may not bring alcohol on board the aircraft for the purposes of consumption during the flight. London, United. If you have a complaint about any of the services included in your holiday or a problem during your holiday, including any illness or injury, you must inform the relevant supplier (e.g. Subject to the other provisions of this clause 11, we accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described by us. Transfers Many Jet2holidays packages provide customers (excluding infants) with 1 piece of checked in baggage included in the holiday price, which is an allowance of 22kg. If you booked flights and a hotel yourself and not on a package, flights typically won't be, unless you booked a fully flexible ticket. If you or anyone in your party changes their name, please contact us immediately so that they can reissue you with a new ticket. We require the email address that you provided on Facebook. We are not liable if you do not possess the travel and/or other documents needed for your journey or have not obeyed all relevant requirements concerning entry into and/or departure from a country, and we assume no responsibility to you if we check your travel documents. Treat yourself to one of our ultra-luxurious, five-star Indulgent Escapes. Significant changes:If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below. We reserve the right to withdraw the priority lane security availability at our discretion. (d) You may submit a claim to Jet2.com on behalf of other members of the same party. Jet2.com'sTerms and Conditions include, but are not limited to rules and limits on liability for personal injury or death, rules and limits on liability for checked and unchecked baggage and the availability of an excess valuation charge, restrictions on claims (including time limits for filing a claim and bringing an action against the airline, rights of the airline to change terms of the contract of carriage, rules on reconfirmation of reservations, check-in and boarding times, the right to refuse carriage, rules and restrictions applying to provision and operation of the Resort Flight Check-In Service,limits on liability for delay or failure to perform a service (including schedule changes, substitution of alternate airlines or aircraft and re-routing), and your rights under the EC regulations and the Montreal Convention 1999. Your responsibility Don't worry, we'll never post anything without your permission, {{ errors.first('shortlist-menu-sign-in-email') }}, {{ errors.first('shortlist-menu-sign-in-password') }}. All Inclusive Plus includes selected international branded drinks, as well as an additional service(s) to what we consider a standard All Inclusive package as detailed above. You will be advised of the current price of the holiday that you wish to book (including the cost of any supplements and upgrades) before your contract is confirmed. However should you feel the need to notify us about any aspect of your holiday which did not meet expectations, please contact us in writing at the following address: Customer Service, Jet2holidays, PO Box 284, Leeds, LS11 1GE. and said could they get confirmation off a Senior Jet2 holidays manager that Jet 2 would pay for us being transferred to the Easy Jet flight, they said there was no way Jet 2holidays will pay. We reserve the right to request a fitness to fly certificate. If this is the case, payment must be paid in full at the time of booking. Connection speeds will vary by accommodation and no guarantee of availability can be provided. In some cases you may find the cost of the meal cheaper, however we regret that it will not be possible to refund the difference. If you do not notify us, it may impact our ability to assist you, investigate the difficulties you have encountered and our response to any subsequent claims upon your return. Please contact our Special Assistance Team to discuss, so that you are aware of any additional charges. The legal guardian of a customer who lacks capacity may submit a claim to Jet2.com on their behalf. 6 You can take your kids to [] In relation to Regulation EU261 (or UK law equivalent) Compensation Claims: (a) You must submit claims directly to Jet2.com and allow Jet2.com 28 days (or such time as required by applicable law, if less) to respond directly before engaging third parties to claim on your behalf. The limit doesnt apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday. Aircraft and flight time changes: In accordance with EU Regulation 2111/2005 (or UK law equivalent) we are required to advise you of the actual carrier operating your flight. We cannot allow children or infants in these seats and children/infants must be seated with their parents or guardians on the flight. Jet2's chief executive says the travel company will suspend flights and holidays until at least 23 June due to uncertainty over the government's travel proposals. Any contract you enter into is with the supplier of the services concerned. TripAdvisor ratings are based solely on TripAdvisor members opinions and reviews of our resorts obtained from TripAdvisor on the date indicated within the rating or at the front of the brochure. For the freedom of your own space and the perks of a package holiday, choose Jet2Villas. Driving on holiday - check the vehicle is roadworthy and familiarise yourself with all controls before use as they may differ to cars in the UK and Ireland; check that the car hire insurance cover provides adequate cover for the driver and all passengers; always wear a seat belt; familiarise yourself with the local traffic laws; pay particular attention at junctions and roundabouts; always carry emergency/breakdown telephone numbers; always carry a spare set of spectacles (required by law in Spain); NEVER drink and drive; stick to well travelled and/or well lit roads; we strongly advise that you dont hire mopeds or motorbikes; quad bikes and jet skis should only be used with appropriate safety equipment and under the supervision of the instructor. We will provide a refund of any insurance premiums paid to us (where you have purchased the insurance policy from us) if you can show that you are unable to transfer or reuse your policy. If you book arrangements other than an ATOL protected flight inclusive package from us, your monies will not be financially protected - please ask us for further details. www.jet2holidays.com/contact-us or call +44 (0) 333 300 0737. Please remember to print off all your vouchers as well as your booking confirmation and your ATOL Certificate. Please be assured that no payment card fee will be levied in these circumstances. Please refer to our example booking terms and conditions for more information and charges. If the special assistance needs (including use of guide dogs) of customers on the same flight or transport or in the same accommodation, resorts or services create conflicting health issues, we reserve the right to decide how the conflict shall be resolved. We reserve the right in our discretion to suspend or withdraw the Service in whole or part and/or to change its scope or availability, in each case without notice and for any commercial, operational, security, regulatory or other reason. We make no representations of any kind about the reliability of such ratings and cannot be held responsible for any reliance placed on such ratings. Driving Abroad: If you have hired a car, or are planning to drive abroad, please make sure that you have checked the most up to date guidance on the documentation or licence type that you need before you go. To request special assistance, please complete and submit our Special Assistance request form on our website at: www.jet2holidays.com/request-special-assistanceor for more information, view our FAQ section on Medical and Special Assistance at www.jet2holidays.com/faqs/i-havent-booked-yet#faqs1-14. Excursions a) The contractual terms and conditions of the companies that provide the transportation for your travel arrangements (including Jet2.com). We have negotiated some good deals for single travellers, however please note the standard and location of these single rooms is not always as good as that of twin/double rooms, even when you pay the single supplement. Please refer to your Transfer Voucher for instructions on how to reconfirm your return transfer. In most cases, you will need your credit card (in the name of the lead driver), booking voucher and full driving licence when collecting your car. If there are no other alternatives, we advise that you should keep your money and valuables with you at all times. This contract is made on the terms of these terms and conditions, which are governed by English Law and are subject to the exclusive jurisdiction of the English Courts. h) Where you are travelling with any sports equipment or mobility aids or require an adapted room or property, your holiday price may increase due to costs relating to additional transfer requirements for such equipment or a room/property upgrade to meet your requirements. We also have the option of seating together where your seats are guaranteed to be together, although these may be separated by an aisle. When you request the cancellation, you'll be sent a cancellation email. Jet2holidays does not own or operate any car hire arrangements and is not a supplier of car hire services. Please read the arrival instructions on your local private transfer voucher carefully so that you can find your transport easily and start your holiday as soon as possible. Itinerary changes (to departure date, airport, flight time, duration, destination or . If that happens, you and your travelling party will be prevented from using your booked accommodation, transport and any other travel arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. The time of flight departures and arrivals, and the duration of flights, are not guaranteed due to operational, commercial, security, safety, medical or health reasons, travel restrictions, any reason connected to COVID-19, either directly or indirectly, or because of unusual or unforeseen and/or extraordinary circumstances, which could not have been avoided by us taking reasonable measures. Room types:When we refer to specific room or villa types on our website, the room you will receive will usually match one of the descriptions below. You must pay any costs we incur, if the difficulty is your fault. Circumstances such as these, or weather conditions, time of year etc. We reasonably believe that there has been a fraudulent payment or a booking has been made for fraudulent or illegitimate purposes. Although the local authorities in each country set standards for official hotel star/quality ratings, we know standards can vary between hotel and apartment accommodation of the same official rating in different countries and even in the same country which does not give you a consistent way of comparing accommodation standards. Your holiday cost includes the APC sum which is the amount which we are required to pay to the Air Travel Trust Fund as part of the ATOL Protection Contribution. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. If the services in question which caused the claim or complaint complied with the local laws and regulations applicable to those services at that time, the services shall be treated as having been properly provided. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). IF YOU SMELL GAS: You may pay the Balance of the price of your travel arrangements in accordance with a Payment Plan as set out in clause 3(j) below. For villa products a high chair will be available if there is an infant on the booking. Current amendment fees can be found at www.jet2holidays.com/faqs. Holidays which include main meals generally commence with dinner on the day of arrival at your accommodation, terminating with breakfast on the day of departure. Important notice in respect of limits on liability. If you have concerns speak to reception, or tell your representative or tour operator. Compensation for cancellation or significant change, 14. Single travellers and under occupancy supplements:Single travellers often have to pay proportionally more, often up to twice the price, than the price each person in a twin room might have to pay. Follow the 4-point National Water Safety Code: Care in the sun - build up the time you spend in the sun gradually; avoid sunbathing between 11am and 3pm; apply high factor sunscreen and reapply frequently; never expose babies under 6 months to the sun and always take extra care with children; remember, its possible to burn in the shade, when its cloudy and while swimming; at the first sign of burning get out of the sun immediately; always drink plenty of water. More than 70 days. Check-in time for flights: Passengers are required to check in a minimum of 2 hours prior to the scheduled departure time of the flight. 1. Re: Can I cancel one person off my holiday. Where any customers on a booking are under 18 years old and are not related to any customers on the booking who are 18 or over, each must produce a signed letter of parental consent at departure. It is your responsibility to ensure that this vehicle will be large enough to transport the travelling party together with their luggage. Sign up for our email deals, discounts and more! . Room occupancies will be shown for individual properties and may vary in each destination. Sea and river transit can often be subject to delay by reason of operational circumstances or prevailing local conditions or other circumstances entirely outside our control or that of the Master of the ship, and in no circumstances can we be held responsible for such delay or for any consequences. Remember, every pool is different. Prefer to speak to one of our expert holiday advisors? This may include a decision to change course and, if necessary, to alter the cruise itinerary. The Foreign, Commonwealth & Development Office have advice for staying safe and well abroad. All claims (together with all supporting evidence including (but not limited to) medical records, photos of your holiday, details of all meals and drinks and receipts from excursions) must be submitted promptly after your return to customerservice@jet2holidays.com quoting your name and booking reference in the subject matter. 1.10. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). We do not guarantee these prices and the actual cost of drinks, meals and travelcards will vary depending on the supplier. If you cancel your booking, the cancellation charges will be applied in accordance with the scale set out in clause 5 If you cancel your holiday. - Leave the building and allow time for the gas to disperse. In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by you if you or anyone travelling with you cancels. You'll then need your cancellation . Snap up a deal on your next Jet2CityBreak where your return flights, accommodation and 22kg baggage are all included! Alternatively, you may be able to store your valuables at the hotel reception but we provide no assurance to this effect. Your villa, return flights, 22kg baggage and hire car are all included to make things easier for you! Shared Room - a shared room or dormitory style accommodation, usually for more than 6 people which may include people from other unrelated bookings. In the event that the performance quality of such services is reduced or that such services are unavailable for any reason, this will not be considered a significant change to your holiday and no compensation will be payable to you. Jet2holidays we, us, our meansJet2holidaysLimited. You must be aged 18 years or over to make a booking with us. Extra transfer costs:If you need to book a private taxi which is adapted to accommodate a wheelchair, this may carry an additional cost to you. At 4 weeks before departure, we will send you a final confirmation with your travel documents attached, consisting of your booking confirmation; your flight voucher; your accommodation voucher, your cruise voucher (where applicable) and your transfer or car hire voucher. The airline assistance starts from the Jet2.com checkin desk until the baggage reclaim areas at the destination airport, but this will differ depending on the airport you are flying in to. We will try our utmost with the airline, the accommodation and the relevant transfer supplier to fulfil all your medical requirements. Triple/Quadruple Rooms - some properties may have rooms that can sleep 3 or 4 people. 9292. When I enquired about the cost I was quoted 267-94p. 4. We explain the complaints procedure in our guide to complaining about your package holiday company. Where we can make a change, we will charge for any cost we incur in making this alteration including but not limited to: additional services, facilities, or other items changed, at the price which applies on the day the change is made. soin palliatif blainville; Never attempt to locate a gas leak yourself or tamper with the gas supply. 17. Please note -In the event that we notify you of a significant change to your package holiday and you do not respond to confirm one of the options provided to you as set out above, we will send a further reminder with a further request to confirm your final decision. Discover more than 30 of Europes most-exciting cities. When you buy an ATOL protected air holiday package from us you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our ATOL and an ATOL Certificate. 5. Any additional people you allow to stay in your accommodation will not form part of your package holiday and will not be covered by the Package Travel and Linked Travel Arrangements Regulations 2018. Simply follow these steps : To login, enter your booking reference, surname (of the lead passenger when you booked) and departure date. We will pay compensation as detailed in clause 10 below for all significant changes except where the major change is due to an unavoidable and extraordinary circumstance. Please be aware that all Jet2.com scheduled flights are non-refundable. Alternatively a cancellation by the lead name of your party can be made by telephone, by contacting our Pre-Travel Services Team on +44 (0) 333 300 0737and providing the correct booking reference and security details.