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By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. On our international route, the Victoria Clipper V also offers onboard duty-free sales. If you want to change your class of seating, you will need to reach out to our Reservations team. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Otherwise, you will be logged out automatically. If you already have a card, you can choose to set up Auto-Reload when you load value online. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. The Salish Sea is world famous for observing a vast array of whales and sealife. We do allow walk-up day-of guests to purchase tickets if space allows. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Im so glad that I dont have to go into the office the last two weeks. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Had to call a couple of weeks ago, and got a live person really quickly. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Sign up for year-round getaways, special offers, and more. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. Our vessel also features one wheelchair accessible bathroom onboard. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Make sure you always have a current email address on file. We notify customers 30 and 60 days before the expiration date of their payment card on file. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Credit card charges are processed immediately. Will the toll lanes reduce traffic jams? Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. In addition, we offer a full range of beverages options, including locally-distilled spirits. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. A little work up front helps you save money. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. 2020, Metropolitan Transportation Commission. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. Why not? A: Your anger is warranted. Phone. Check out the r . Your card should arrive within 5 to 10 days. To add value to your Clipper card, open your mobile wallet on your phone. What is the difference between a limited-use ticket and a Clipper card? Be sure to review the paper ticket fare chart at the station. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Log in to your Clipper account to add backup payment. Please note that you cannot use your phone to unlock bikeshares. Can I get reimbursed? Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Please plan accordingly and allow sufficient time. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Clipper says it does not take funds away, even if the card goes unused for years. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Clipper is a regional transit card that can be used on all transit in the Bay Area. The Victoria Clipper V vessel is a passenger-only ferry. All FRS Clipper employees and crew are fully vaccinated against COVID-19. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Log in to your account with the email address we have on file and provide an updated email address. Clipper on your phone. City Coach. Pay With Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. Purchase at various retail locations , including BART and Walgreens. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. You can also add value through the Clipper app. When does the new 31-day pass become active? You can also order value at the same time. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Be sure to review the paper ticket fare chart at the station. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. However, you will need to register your card as part of the process, if you havent already done so. Can I load value on my mobile phone at a transit agency ticket office? Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. Open the Clipper app and select the card you want to set up for Auto-Reload. We will automatically send a declined payment notice to the email address in your Clipper account. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. County Connection. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. Imagine you want to take a trip on SMART that costs $5.50. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. This page includes how to tag, card issues, and visitor info. Picking up your value means loading the value on your card after youve placed an online or phone order. See the Google Pay How-To page for more details. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. You will need to use this new email address the next time you log in to your Clipper account. Funds added using Apple Pay and Google Pay areimmediately available for use. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. And you can do it anytime. Key Clipper information translated to Spanish. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. . The programgives qualifying adult riders a 20% discount on BART trips. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. What happened to my order? You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). You will select your seats when making your booking and may choose between the lower or upper deck. Add Clipper to your phone before you take-off! If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. Yes. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. You can order a card and value online but note we can only mail cards to domestic addresses. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. You may also bring other food onboard, but no outside alcohol may be consumed onboard. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Can two people use the same card at the same time? All Access Digital offer for just 99 cents! Getting Started. Please check out this 2022 guide to Seattle whale watching. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. This page includes when value is available, online orders, different types of value, and blocked cards. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. Both discount and regular Clipper cards can be ordered and managed online. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Failure to provide such evidencemay make you inadmissible to Canada. No notice, even though they have my email? U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. While Clipper is used to pay for BART, it is not a BART product. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. For iPhones, theantenna is in the top third of the phone. Once you do that, it will show up in your account. Fares are based on distance traveled. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. Clipper cards pending pass? Bicycles are stored on the outside deck subject to the elements. This page includes Using Clipper on specific agencies. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. You can use cash value on all transit systems that accept Clipper. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. This page includes How RTC cards work, accessible information, and using Clipper equipment. No. Some transit agencies charge fares based on distance or zones. If one does not use the Clipper card for six months, it can be frozen. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. Once you set up Auto-Reload, we need to confirm your payment method is valid. Key Clipper information translated to Spanish. You have up to 6 months to spend down your balance, so you can load the funds. Loading Value and Automatic reloading. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. The tag will not register if you place your device or card too low or high on the screen. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. So if your primary funding source is declined, your order will be charged to your backup card. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. YES! All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Yes. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. After your second tag, the card reader will display a message that your initial tag was refunded. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. redditads Promoted Interested in gaining a new perspective on things? Registered cardholders can report lost, stolen or damaged cards and request replacements. After we collect payment, we will send you an email confirming this. My card/value was blocked due to an expired credit card. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention.